Refund Policy

1. Who you are buying from

Seller: Gauntlyt. Operated from the United States. Contact: gauntlyt@gmail.com. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. What you can buy

Coin packs are one-time purchases of run credits. Gauntlyt Pro is a subscription, billed monthly or yearly depending on the plan you picked, that renews automatically until you cancel.

3. 30 day money-back guarantee

If a coin pack or a Pro plan is not right for you, request a full refund within 30 days of the order date, for any reason, including simply changing your mind.

For Pro, the 30 days run from the date of each charge, so a renewal you did not want is covered by the same guarantee as your first payment.

4. Cancelling a Pro subscription

You can cancel at any time from Manage subscription in your account settings, or directly at paddle.net. Cancelling stops all future renewals.

After cancelling, Pro keeps working until the end of the period you already paid for, then your account returns to the free tier with 2 runs a day and your full verdict. Cancelling on its own does not create a refund; if you also want the last charge back, request a refund within 30 days of it.

Once you have cancelled, use the "Check my subscription status" button in Manage subscription to pull the latest plan details from Paddle into Gauntlyt.

5. How to request a refund

Refunds are issued by our payment provider, Paddle. Go to paddle.net, enter the email address you used at checkout, open the order, and request a refund.

You can also email gauntlyt@gmail.com with the email address used at checkout and roughly when you paid, and we will arrange the refund with Paddle for you.

Approved refunds go back to the original payment method. Paddle usually completes this within a few business days, though your bank may take a little longer to show it.

6. Coins already spent

We refund the full amount you paid inside the 30 day window even if some coins have been spent. Coins remaining on your balance are removed when the pack that bought them is refunded.

7. Fraud and abuse

We may decline a refund where a purchase is fraudulent, or where an account repeatedly buys and refunds to avoid paying for the service. Nothing in this policy affects the statutory rights you have where you live.

8. Questions

Billing or refund questions: gauntlyt@gmail.com. Paddle's own refund policy is at paddle.com/legal/refund-policy, and its buyer terms are at paddle.com/legal/checkout-buyer-terms.

This policy is governed by the laws of the State of Michigan, United States.